All of our products are highly customized and made to order. Once production has started, we will usually be unable to cancel your order, and charges paid after the start of production are non-refundable. However, please get in touch with us as soon as possible, and we will see what we can do for you.
If you are not completely thrilled with your custom product, then we will work with you to make it right with our 100% Customer Satisfaction Guarantee. We stand behind all of our products with a Lifetime Guarantee against any manufacturing defects.
The first thing is to let us know, so we can start working on the issue. We will discuss options which may include: returning the product for repair, or completely replacing the product
Our refund and returns policy last 10 days. If 10 days have passed since your product have been received, we can’t offer you a full refund or exchange.
There are no refunds at all on custom products & custom orders unless there is a manufacturing defect. It is your own responsibility to ensure correct sizing & discuss all customization thoroughly before giving approval for production.
In case of a dispute, all customer inquiries are handled through our email
To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging & receipt.
Customers are responsible for shipping charges in case a return, exchange, or refund, unless it’s a manufacturing defect. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If a partial or full refund is warranted, we will normally issue the refund to the same payment method. There are some cases when that option is not available, and we will mail you for a suitable payment method.
Refund will be processed within 25-30 days of approval, and it normally takes another 48-72 hours for your provider to credit the funds back to your account.
Sometimes the best option will be to exchange your order. This could happen if you ordered the wrong size or got delivered the wrong product. Just let us know, and we will sort it out for you.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
To return your product, email us for delivery details on where to ship returns/exchanges.
Jacksonville FL 32225
wingmanwarehouse@gmail.com
